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For example, online gamers are likely to use text abbreviations not used by a financial blogger.Most people will only know a dozen or so general text abbreviations and a few more that are used by people with similar interests online.You can customize your Cbox to fit the design of your site.You can embed your Cbox directly into your site, or access it via a mobile-ready direct link.With the popularity and rise in use of online text-based communications came the emergence of a new texting language, tailored to the immediacy and compactness of these new communication media.
Wait times are often much less than a call center, and customers can easily multi-task while waiting.
Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.
Tens of thousands of people around the world are chatting in thousands of Cboxes right now. If you want to know more about Cbox before signing up, check out our Plans & Pricing.
Just as every conversation is unique, so is every Cbox.